Reports
New vs Solved
Tickets Status
Avg. 1.5k
Tickets Weekly Solved
Solved
1.5k
In Progress
4.7k
Pending
780
Others
320
Tasks Overview
Customer Satisfaction
Response Time
Performance of Agents
| ID | Agent Name | Total Tickets | Open Tickets | Resolved Tickets | Avg. Resolution Time | Satisfaction Rate | Availability | Action |
|---|---|---|---|---|---|---|---|---|
| #854 |
Oliver Khan |
230 | 20 | 75 | 2.5 hours | Available |
|
|
| #853 |
Ava Cooper |
180 | 16 | 35 | 1.4 hours | Available |
|
|
| #852 |
Isabella Evans |
150 | 35 | 45 | 3.2 hours | Available |
|
|
| #851 |
Mia Hughes |
75 | 86 | 25 | 4.5 hours | Available |
|
|
| #850 |
Noah Mitchell |
320 | 90 | 10 | 3.8 hours | Not Available |
|
|
| #849 |
Sophia Carter |
120 | 55 | 20 | 5.3 hours | Available |
|
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