Overview

Inbound Calls

Overview of incoming call volume
<%= image_tag "inbound-calls.svg", alt: "inbound-calls" %>

1,235

Past 24 hours
trending_up +7.5%

Outbound Calls

Summary of outgoing call efforts
<%= image_tag "outbound-calls.svg", alt: "outbound-calls" %>

8,90

Last month
trending_down -5.8%

Agents Performance Overview

Top Performing Agent
<%= image_tag "user-161.png", class: "rounded-2", alt: "user" %>

John Smith

380 Calls
Customer Satisfaction (CSAT) 92%
<%= image_tag "user-162.png", class: "rounded-2", alt: "user" %>

Sarah Davis

65 Calls
Avg. Call Duration 4 mins 10 secs FCR 85% CSAT 90%
<%= image_tag "user-163.png", class: "rounded-2", alt: "user" %>

Michael Brown

58 Calls
Avg. Call Duration 5 mins 20 secs FCR 82% CSAT 87%
<%= image_tag "user-164.png", class: "rounded-2", alt: "user" %>

Emily Johnson

72 Calls
Avg. Call Duration 4 mins 30 secs FCR 88% CSAT 90%
<%= image_tag "user-165.png", class: "rounded-2", alt: "user" %>

David Lee

53 Calls
Avg. Call Duration 3 mins 50 secs FCR 80% CSAT 85%

Call Center Geography

  • <%= image_tag "usa.svg", class: "wh-30 rounded-circle", alt: "usa" %>
    United States 90% 1,200 calls
  • <%= image_tag "canada.svg", class: "wh-30 rounded-circle", alt: "canada" %>
    Canada 88% 980 calls
  • <%= image_tag "brazil.svg", class: "wh-30 rounded-circle", alt: "brazil" %>
    Brazil 65% 850 calls

Agent Avg. Earnings

<%= image_tag "agent-avg-earnings.svg", alt: "agent-avg-earnings" %>

$2,534

Last month earning
trending_up +8.7%
<%= image_tag "agent-avg-earnings.svg", alt: "agent-avg-earnings" %>

$3,456

Last month earning
trending_up +8.7%
<%= image_tag "agent-avg-earnings.svg", alt: "agent-avg-earnings" %>

$1,753

Last month earning
trending_up +4.7%
<%= image_tag "agent-avg-earnings.svg", alt: "agent-avg-earnings" %>

$6,753

Last month earning
trending_up +6.7%
<%= image_tag "agent-avg-earnings.svg", alt: "agent-avg-earnings" %>

$5,325

Last month earning
trending_up +3.7%

Recent Calls

search
Caller Name Call Type Duration Status Time CSAT
<%= image_tag "user-166.png", class: "rounded-circle", alt: "user" %>

Emily Johnson

+1 555-123-4567
Inbound 5 mins Resolved 10:30 AM 90%
<%= image_tag "user-167.png", class: "rounded-circle", alt: "user" %>

Sarah Green

+44 20 7946 0958
Outbound 3 mins Pending 10:35 AM 85%
<%= image_tag "user-168.png", class: "rounded-circle", alt: "user" %>

Adam Smith

+1 555-234-5678
Inbound 7 mins Resolved 10:40 AM 83%
<%= image_tag "user-169.png", class: "rounded-circle", alt: "user" %>

Laura Martin

+61 2 1234 5678
Inbound 4 mins Dropped 10:45 AM 87%