Overview
Inbound Calls
Overview of incoming call volume
1,235
Past 24 hoursOutbound Calls
Summary of outgoing call efforts
890
Last monthAgents Performance Overview
Top Performing Agent
John Smith
380 Calls
Customer Satisfaction (CSAT)
92%
Sarah Davis
65 Calls
|
Avg. Call Duration 4 mins 10 secs | FCR 85% | CSAT 90% |
Michael Brown
58 Calls
|
Avg. Call Duration 5 mins 20 secs | FCR 82% | CSAT 87% |
Emily Johnson
72 Calls
|
Avg. Call Duration 4 mins 30 secs | FCR 88% | CSAT 90% |
David Lee
53 Calls
|
Avg. Call Duration 3 mins 50 secs | FCR 80% | CSAT 85% |
Call Center Geography
-
United States 1,200 calls 90% -
Canada 980 calls 88% -
Brazil 850 calls 65%
Agent Avg. Earnings
$2,534
Last month earningRecent Calls
| Caller Name | Call Type | Duration | Status | Time | CSAT |
|---|---|---|---|---|---|
Emily Johnson
+1 555-123-4567
|
Inbound | 5 mins | Resolved | 10:30 AM | 90% |
Sarah Green
+44 20 7946 0958
|
Outbound | 3 mins | Pending | 10:35 AM | 85% |
Adam Smith
+1 555-234-5678
|
Inbound | 7 mins | Resolved | 10:40 AM | 83% |
Laura Martin
+61 2 1234 5678
|
Inbound | 4 mins | Dropped | 10:45 AM | 87% |
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