Reports
New vs Solved
Tickets Status
Avg. 1.5k
Tickets Weekly Solved-
Solved1.5k
-
In Progress4.7k
-
Pending780
-
Others320
Customer Satisfaction
Overall
98%
Response Time
1
hrs
: 22
mins
Performance of Agents
| ID | Agent Name | Total Tickets | Open Tickets | Resolved Tickets | Avg. Resolution Time | Satisfaction Rate | Action |
|---|---|---|---|---|---|---|---|
| #854 |
Oliver Khan
|
230 | 20 | 75 | 2.5 hours |
80%
|
|
| #853 |
Ava Cooper
|
180 | 16 | 35 | 1.4 hours |
75%
|
|
| #852 |
Isabella Evans
|
150 | 35 | 45 | 3.2 hours |
80%
|
|
| #851 |
Mia Hughes
|
75 | 86 | 25 | 4.5 hours |
100%
|
|
| #850 |
Noah Mitchell
|
320 | 90 | 10 | 3.8 hours |
100%
|
|
| #849 |
Sophia Carter
|
120 | 55 | 20 | 5.3 hours |
60%
|
|
Showing 6 of 36 results